False bookings and the note left behind
A booking is false where the name, the number or the intent behind it was not the client's own, and a short internal note follows one for twelve months.
The term covers four situations and nothing outside them. A booking placed under a name the client has no right to use. One sent from a number or a profile belonging to somebody else. One sent as a prank. And a no-show that followed any of those three.
What it does not cover
Missing an appointment on its own is not in that list. A guest who booked honestly, gave his own name, and then did not open the door has made an ordinary cancellation, read on the notice scale exactly like a cancellation typed out in words. Weekend plans collapse and people forget; neither is a false booking.
The note
Where a booking does match one of the four, or a visit ends because a limit of hers was pushed at, the house writes a short note for internal use. It carries the date, an account of what happened, and the name and number the booking arrived from, and it is kept for twelve months and then goes. It is never shown to anyone beyond the house. It answers one question and no other: whether a further booking under that name is accepted.
Objecting to one
A note can be challenged, corrected or removed, and how to go about it is explained on the privacy page. Where the facts behind a false booking suggest a criminal offence, the house may take them to the police. For a guest booking under the name on his own travel documents, none of this is anything to think about across a weekend.